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GENERAL PROVISIONS & EXCLUSIONS

Traveler’s Emergency Network, Inc. (TEN) Member Services are provided by contract with On Call International. (On Call) and are subject to change without notice.
Services not arranged or approved in advance by On Call will not be reimbursed.

Members must call the toll-free or collect telephone numbers for On Call that is listed on their Membership Cards to receive services. Medical transportation services are only provided if authorized in advance by On Call. On Call advises that in a serious medical emergency, Members should seek immediate medical help first and then promptly call On Call.

Members have access to Medical Referrals and Information Services prior to departure or during a trip; Medical, Legal, Personal and Special Services are available whenever a Member is 100 miles or more from his or her permanent residence or in a foreign country on a covered trip.

TEN Memberships provide coverage for individual trips up to 90 consecutive days in length.