MEDICAL SERVICES

. Medical Referrals and Arrangement of Treatment .

The Assistance Center will provide contact information for, and, if requested, arrange treatment with, doctors (including general practitioners and specialists), hospitals, dentists and dental clinics in the area in which the Member is traveling. If possible, the medical provider referred by the Assistance Center will be able to speak the same language as the Member. Telephone interpretation can be provided when necessary.
. Medical Monitoring .

When the Assistance Center is notified of a Member's medical emergency, its staff will establish communication with the local attending medical provider, obtain a full understanding of the situation, and begin to monitor the Member's condition. Medical professionals will stay in regular communication with the local medical personnel and relay necessary information to the Member and his or her family or employer until the situation is resolved, and the Member continues with his or her travels or returns home.
. Medical Expense Advances .

IIn a case in which a Member is being refused medical treatment or is being denied discharge until payment is made for medical expenses, the Assistance Center will advance (with appropriate repayment guarantees) up to US $5000 directly to the medical treatment facility.
. Emergency Medical Evacuation and Repatriation .

In a case of a Member's medical emergency, in which, in the opinion of the Assistance Center's medical team and the local attending medical provider, it is medically necessary for the Member to be evacuated to another medical facility or returned to his or her residence, the Assistance Center will arrange and pay (up to US $100,000) for whatever modes of transportation, equipment and personnel that are necessary to complete the evacuation to the nearest appropriate medical facility or repatriate the Member.
. Prescription Assistance .

Should a Member lose or damage prescription medication or eyeglasses, the Assistance Center will attempt to locate the prescription locally or arrange for shipment. The Member is responsible for the actual cost of the medication or eyeglasses, and any shipping charges that may apply.
. Insurance Claims Assistance .

Members can receive assistance with insurance claims generated overseas for cases coordinated through the Assistance Center. The Assistance Center will assist with the Member's eligible insurance until such claims have been settled or denied.
. Mortal Remains Repatriation .

In the unfortunate event of a Member's death while traveling, the Assistance Center will arrange and pay for all necessary government authorization, provide a container appropriate for transportation, and return the remains to the Member's place of residence for burial.